Despite our careful packaging, there may be instances where the product might be damaged during shipping. In such cases, please follow the steps below. Any damage during shipping should be reported to us within 24 hours of receiving the product.
When can I return/replace the product for free?
How do I initiate the return/replacement of the product:
What are the terms and conditions for refund?
How long does the refund procedure take?
Where should I return my product?
You are requested to courier the product back to us at the address mentioned on the package. We will reimburse courier charges in cases of manufacturing defects only.
I haven't received my refund yet. What should I do?
Returns
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 5 days later.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@soozoon.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Note
We never ask for your Credit/Debit card numbers for initiating refund. Please never give Credit/Debit card numbers and OTP to anyone and also to Soozoon.com
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